Box Office Agent (Temporary Full-Time, Various Linguistic Profiles)
The Canadian Museum for Human Rights (CMHR) is the first museum in the world solely dedicated to the evolution, celebration and future of human rights. It is the first national museum in Canada to be built outside the National Capital Region. Located in the heart of Canada in Winnipeg, Manitoba, the CMHR rises from the Prairie earth at The Forks, which has been a meeting place for over six thousand years.
The CMHR delivers an immersive, interactive and memorable experience for visitors of every background, age and ability. Each visitor has access to a fully reinvented museum experience that reflects a design approach that sets new Canadian and world standards for inclusion and universal accessibility.
We are seeking talented individuals who are motivated to share their passion and commitment to join our team. Together, we aim to enhance the public’s understanding of human rights, to promote respect for others, and to encourage reflection and dialogue.
Reporting to the Manager, Program Delivery and Services, and under the supervision of the Team Leader, the Box Office Agents work primarily in the box office and at the scanning stations and will greet visitors, provide accurate sales and service of Museum products, services, programs and exhibitions.
- Greets visitors;
- Provides visitors with general information concerning services, programs and exhibits;
- Provides accurate sales of tickets, memberships, gift cards, etc.
- Provides directions and assists with wayfinding
- Ensures the security of the visitor
- Maintains a safe environment and acts as a first point of contact to escalate security matters to the appropriate staff member;
- Assists volunteers with a variety of duties when required
- Assists visitors with the use of mobile applications;
- Contributes to team efforts by accomplishing related results as needed;
- Performs some admin duties to assist the ticketing, reservation and membership teams;
- Performs other duties as assigned.
- Minimum of 1 year of experience working in customer service
- Minimum of 1 year of experience working in a cash handling job
- Demonstrated experience working as part of a team
- The ability to communicate verbally in both official languages (for the Bilingual Imperative position only)
- Available to work shifts (weekdays, weekends, evenings and general holidays)
- Knowledge of general security practices
- Experience in the tourism/hospitality industry
- The ability to communicate in additional languages
- Relevant and similar experience in a related organization (e.g., museum or other not-for-profit organization or tourism industry)
- The ability to communicate verbally in both official languages (for the English Essential position only)
- Excellent communication skills with the ability to remain calm and unbiased;
- Ability to work both independently or collaboratively in a team-oriented environment with a variety of staff and volunteers in visitor-facing roles
- High level of attention to detail;
- Ability to exercise sound judgment
- Polite, positive, attentive, kind and caring
Official Language Proficiency:
- C – Oral Proficiency (advanced) in French (for bilingual imperative position only)
Working Conditions and Physical Demands
- Flexible hours of work, including weekdays, weekends, evenings and holidays.
- Required to wear a Canadian Museum for Human Rights issued uniform
- A considerable amount of standing and walking is required, or the ability to remained stationed in one area
- Work is in an open public environment
Conditions of Employment
- Security Screening Level – Reliability Status
- Child Abuse Registry Check
Interested applicants should submit a cover letter and résumé through CMHR’s Careers page at https://humanrights.ca/about/careers by August 31, 2018. The cover letter must provide concrete examples that illustrate how they meet the education and experience factors listed in the Qualifications – Required and Desired (if applicable). Résumés will be used as a secondary source to validate the education and experience described in the cover letter.
The Canadian Museum for Human Rights is committed to developing inclusive, barrier-free recruitment processes and work environment. Please advise the HR representative if accommodation measures must be taken to enable you to apply and be assessed in a fair and equitable manner.
All applicants will receive a confirmation of receipt of their application. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Intent / Result of process: An eligibility list of qualified candidates may be created as a result of this process. The list would have a retention schedule of six months.