The Canadian Museum for Human Rights (CMHR) is the first museum in the world solely dedicated to the evolution, celebration and future of human rights. It is the first national museum in Canada to be built outside the National Capital Region. Located in the heart of Canada in Winnipeg, Manitoba, the CMHR rises from the Prairie earth at The Forks, which has been a meeting place for over six thousand years.
The CMHR delivers an immersive, interactive and memorable experience for visitors of every background, age and ability. Each visitor has access to a fully reinvented museum experience that reflects a design approach that sets new Canadian and world standards for inclusion and universal accessibility.
We are seeking talented individuals who are motivated to share their passion and commitment to join our team. Together, we aim to enhance the public’s understanding of human rights, to promote respect for others, and to encourage reflection and dialogue.
Reporting to the Manager, Program Delivery and Services, with daily supervision by Assistant Managers, Hosts work in the museum galleries where they greet visitors, ensure the security of visitors and the exhibits, answer basic exhibition content questions, assist interpreters with prescribed programming (for example art and craft stations), work at the information booth, and provide general information concerning services, programs and exhibitions.
- Greet visitors and provide services in both official languages (French/English)
- Provide visitors with general information concerning services, programs and exhibits; assist visitors by referring them to the appropriate resources (e.g., Team Leader, interpreters)
- Answer basic exhibition content questions. Seeks advice or guidance from interpretation staff when needed and appropriate.
- Assist interpretation staff in the delivery of interpretive programs. For example, assist with organizing program supplies, encourage visitors to participate in programs, and demonstrate activities
- Provide directions and assists with wayfinding
- Ensure the security of visitors and exhibits
- Maintain a safe environment and acts as a first point of contact to escalate security matters to the appropriate staff member
- Continually ensures digital exhibition are functioning. Informs appropriate people with technical problems.
- Assist visitors with the use of mobile applications
- Contribute to team efforts by accomplishing related results as needed
- Perform other duties as assigned;
Skills and Qualifications – Required
- Minimum of 1 year of experience working in customer service
- Demonstrated experience working as part of a team
- Available to work shifts (weekdays, weekends, evenings and general holidays)
Skills and Qualifications – Desired
- The ability to communicate verbally in both official languages (English and French)
- Knowledge of general security practices
- Experience in the tourism/hospitality industry
- The ability to communicate in additional languages, spoken or visual
- Relevant and similar experience in a related organization (e.g., museum or other not-for-profit organization or tourism industry)
- Excellent communication skills with the ability to remain calm and unbiased;
- Ability to work both independently or collaboratively in a team oriented environment;
- High level of attention to detail; ability to exercise sound judgment
- Polite, positive, attentive, kind and caring
- An interest and commitment to human rights
Official Language Proficiency:
-/-/C – Oral Proficiency (advanced) in French
Working Conditions and Physical Demands
- Flexible hours of work, including weekdays, weekends, evenings and holidays.
- Required to wear a Canadian Museum for Human Rights issued uniform
- A considerable amount of standing and walking is required, or the ability to remain stationed in one area
- Work is in an open public environment
Conditions of Employment
- Security Screening Level – Reliability Status
- Child Abuse Registry Check
Interested applicants should submit a cover letter and résumé through CMHR’s Careers page at https://humanrights.ca/about/careers by July 8, 2018. The cover letter must provide concrete examples that illustrate how they meet the education and experience factors listed in the Qualifications – Required and Desired (if applicable). Résumés will be used as a secondary source to validate the education and experience described in the cover letter.
The Canadian Museum for Human Rights is committed to developing inclusive, barrier-free recruitment processes and work environment. Please advise the HR representative if accommodation measures must be taken to enable you to apply and be assessed in a fair and equitable manner.
All applicants will receive a confirmation of receipt of their application. We thank all applicants for their interest, however, only those selected for an interview will be contacted.