The Toronto Transit Commission (TTC) is North America’s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC’s vision is to be a transit system that makes Toronto proud. The TTC’s recruitment efforts are directly aligned to its mission of providing “a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.”
We are currently seeking TRANSIT OPERATORS. This is a minimum 40 hour work week. Candidates must be able to work a flexible work schedule involving various shifts: nights, split shifts, weekends, holidays and various off days at the assigned location. Successful candidates will be assigned to operate a specific mode of transit vehicle (e.g. Bus, Streetcar, Subway or Wheel-Trans bus).
Responsible for the safe and efficient operation of transit vehicles
Providing information to customers with respect to fares, service routes, schedules, short-turns, delays, diversions, emergency situations, transit policies and regulations, etc.
Making announcements to customers such as calling out connecting route locations
Demonstrating proper and courteous behaviour towards customers in the performance of duties
Assisting customers with special mobility needs following strict, prescribed procedures for special equipped vehicles and door-to-door pick-up/drop-off and on-board securement of passengers
Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within the area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service provider and an employer
SKILLS, KNOWLEDGE, AND EXPERIENCE
Safety conscious driver with knowledge of the GTA’s major roads, intersections, institutions, etc.
Prior frontline, face-to-face customer service experience
Able to read and understand/follow written rules and procedures along with verbal instructions combined with an ability to write legibly
Demonstrated ability to deal courteously with the public and communicate effectively while providing a service
Possession of a valid non-probationary Ontario Class “G” Driver’s Licence in good standing with the ability to meet the TTC’s corporate standard for a good driving record (see Driver’s Abstract Requirements)
Meet all legislated standards governing the issuance of a Class “CZ” Licence (for Bus Operator) or a Class “E” Licence (for Wheel-Trans Operator)
Possess a Grade 12 secondary school diploma or its recognized equivalent (see Educational Requirements)
Must successfully pass a medical examination in accordance with the Ministry of Transportation Regulations
Must pass a cognitive ability aptitude assessment
Must attend and successfully complete the TTC’s training program for the applicable vehicle operation including passing all practical and written tests
Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees
Large commercial vehicle driving experience is considered an asset
COMPLETION OF ONLINE ASSESSMENT
Please note: All applicants must complete an online assessment before their application will be reviewed. A confidential system generated email, containing the login instructions for the assessment, will be sent to the email address provided by the applicant upon submission of their application. Your application will not be reviewed or considered until the assessment is completed. Please ensure you check your email for this notification.
We thank all applicants for their interest but advise that only those selected for an interview will be contacted.
The TTC is committed to fostering a positive workplace culture with a workforce that is representative of the communities it serves. Committed to the principles of diversity and inclusion, the TTC encourages applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resources – Employment Services at (416) 393-4570.
The TTC’s Employment Policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to relationship. Should you be selected for an interview, you will be required to disclose the name, relationship, and position of any relative who is a current TTC employee.
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