Regional Pandemic Health Coordinator

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Regional Pandemic Health Coordinator

Job Information
Author pmnationtalk
Date November 7, 2020
Type Term - Full Time
Company Interior Health Authority
Location Flexible
Category Medical / Health
Client Interior Health Authority
Contact Information
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Regional Pandemic Health Coordinator (WORKSITE LOCATION IS FLEXIBLE)

Competition #: 01466801
Bargaining Unit: NON-CONTRACT
Facility: Flexible


Position Summary

Interior Health is seeking a Regional Pandemic Health Coordinator until March 31, 2022. This position may be located anywhere within the Interior Health Region.The Regional Pandemic Health Coordinator, will facilitate ongoing work to establish consistent and health authority wide standards, policy and documentation in the delivery of self-isolation services/supports across Interior Health. Self Isolation services has 3 streams a) Community Cohort Centers, b) Self-isolation locations for rural and remote communities c) Emergency Response Centers for Vulnerable/ Unsheltered populations. The Regional Pandemic Health Coordinator works closely with leaders from across the organization and key stakeholders, both internal and external to the Health Authority including aboriginal, physician, and community partners, to facilitate ongoing collaboration and effective processes to support individuals in their self-isolation journey.

The Regional Pandemic Health Coordinator is an expert resource to staff related to pandemic response and resources for self-isolation. The Regional Pandemic Health Coordinator is responsible for the coordination and creation of tools and organizational systems, processes, and practices to support local clinical operations and Pandemic Health Coordinators. The Regional Pandemic Health Coordinator develops reports, ensures the timely and effective implementation of decisions, works on specific projects as assigned, and analyzes and prepares information to achieve results in key priority areas.


Operations and Project Management
1. Serves as the central contact/resource person for self-isolation resources and identifies and resolves issues through negotiation and conflict resolution with stakeholders.
2. Develops and coordinates a process for managing the preparation and maintenance of all status reports, design of reporting templates, compilation and analysis of data and information; monitors project and/or system change progress; identifies barriers and missed milestones; and researches issues and best practice.
3. Cultivates and fosters relationships in order to develop comprehensive plans with input from key stakeholders and provides leadership and support in the development of strategies to meet these needs.
4. Leads a range of initiatives; develops guidelines, templates, and critical activity pathways; and makes recommendations for action.
5. Builds and maintains relationships with key stakeholders to plan future service delivery models, including input into business case development and standardized reporting and information sharing.
6. Supports the composition of decision briefs and reports at the site, local health area, and Health Authority levels to support optimum service delivery.
7. Undertakes specific activities/projects related to the pandemic response portfolio including identification and resolution of issues by performing duties such as responding to inquiries/concerns regarding program policies or eligibility, collaborating with other corporate, operations and clinical staff to identify common objectives/deliverables for key initiatives and developing related documents and/or processes to coordinate activities and ensure alignment and integration of work related to the pandemic portfolio portfolio.
8. Coordinates and maintains documentation including establishing tracking mechanisms for lessons learned. Communicates progress on initiatives by preparing and distributing progress reports, developing presentations and posting approved materials to the shared drive, SharePoint, COVID-19 HUB or Interior Health web pages, as required.
9. Creates communication plans and communicates and presents information clearly and concisely to key stakeholders, physicians, staff, and managers including formal presentations at meetings.
10. Provides regular status updates and leads various meetings as required.

Change Management
11. Participates in the creation of effective working relationships with internal stakeholders (administrators in other portfolios and within own portfolio, Clinical Operational and Program Leads, Support Services Staff), physicians and external partners (ministries, community agencies, elected officials) and all other relationships critical to the development and delivery of pandemic response programs.
12. Participates in the organization and support of program development while coordinating work plans in response to strategic directives.
13. Provides research support for best practice and change management initiatives to support improvements

Quality and Risk Management
14. Developing and Chairing Community of practice for all Pandemic Health Coordinators
15. Participates in QI processes to lead operational teams through process improvements including LEAN and Triple Aim to maintain focus on quality and continuous improvement.
16. Coordinates complaint processes, responding to the Patient Care Quality Office, and risk to clients, staff and organization. Monitors complaint processes to ensure follow up in a timely and efficient manner mitigating risk that jeopardizes community partnerships, organization objectives and Workplace Health & Safety. Ensures confidentiality of records and acts as a centralized contact for information requests from the public and others in accordance with the Freedom of Information and Protection of Privacy Act.
17. Identifies and refers media issues to appropriate resources including: receiving, forwarding and monitoring communications in response to inquiries/concerns from governments, media and internal requests, community groups/members and clients ensuring professional practice standards are met and are within legal and ethical parameters.
18. Participates in input on operational impact and implementation on IH-wide standardization processes.

Community Development
19. Promotes Interior Health within the community, demonstrating and teaching IH values and mission to the public and building awareness of IH activities with r, partnering agencies, Ministries, Municipalities, Provincial representatives and educational institutions.
20. Liaises externally with and supports and/or identifies opportunities to partner with other health authorities, regional entities, community agencies, and private partners in system redesign of care and service improvements.
21. Plans for patient/client/partner engagement strategies to ensure those perspectives are considered in service planning.

Performs other duties as assigned.

• A level of education, training, and experience equivalent to a Master’s degree.
• Five years of recent, related experience working within a complex public or private sector environment, and experience in Project Management.
• Working knowledge/experience related to the key client populations and service delivery domains linked to self-isolation including but not limited to: vulnerable populations, MHSU, community support programs, First Nations, community service agencies is an asset
• Completion of recognized Indigenous Cultural Competency training and Freedom of Information and Protection of Privacy Act training recommended.LEADS Capabilities
Demonstrates all LEADS Capabilities, in particular:
• Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy – communicates effectively; listens with heart rather than reacting
• Achieves Results/Process Orientation – takes action to implement decisions, assesses & evaluates results, follows culturally respectful processes that also produce results
• Develops Coalitions/Building a Trust-Based Relationship – builds partnership and networks to create results, demonstrates a commitment to customers and service, participating in open exchanges of experiences and culture
• System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.

Skills and Abilities
• Demonstrated ability to organize work, simultaneously handle multiple projects, balance multiple priorities, and manage challenging and competing demands within a limited timeframe.
• Creatively plan and promote new program and service delivery models.
• Demonstrated analytical, statistical, research, and indicator development skills.
• Ability to work with health information technology, applying advanced computer skills to access and analyse all data and information related to priority areas.
• Ability to see all components of the system and the role and impact that each has on the other.
• Ability to work independently with minimal direct supervision.
• Ability to apply continuous quality improvement tools and techniques (including LEAN) and apply these to a dynamic environment that leads to desired outcomes.
• Ability to apply the problem solving process demonstrating critical thinking and decision-making skills and systems analysis.
• Superior written and verbal communication abilities and independent problem-solving and decision-making capabilities.
• Knowledge of project and change management processes, project development, and implementation.
• Proven leadership skills working with diverse groups of people. Demonstrated ability to develop effective working relationships and collaborate with key participants across a range of stakeholders.
• Sound financial management (i.e. responsible use of a corporate credit card)
• Ability to use Microsoft Office Suite.
• A class 5 BC Driver’s License.
• Physical ability to perform the duties of the position.

* All postings with a closing date specified close at 11:59 pm PT

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